I've found that privacy is a very important point to this business.
People want to know that their personal information will remain private. I never store any of the clients medical information at my home office. Once I'm done completing the electronic form and have the MEDAlert setup, I delete it and shred any paper forms provided. Of course, I wait a short time to confirm that the client is happy and everything is entered correctly.
I reassure the client that they are the only one to have their information stored on the actual MEDAlert.